Shipping Policy
- Shipping Methods and Timeframes: We strive to deliver your orders as quickly as possible. We currently offer standard shipping within the United States, with an estimated delivery time of 3-7 business days. Please note that these timeframes are estimates and may vary depending on the destination and any unforeseen circumstances.
- Order Processing Time: Once your order is placed, please allow 1-2 business days for processing. Our team will carefully pack and prepare your items for shipment during this time.
- Shipping Fees: We offer flat-rate shipping fees based on the total order value. The exact shipping costs will be calculated and displayed at the checkout before you complete your purchase. Occasionally, we may run promotional offers with free shipping, so keep an eye out for such deals.
- Shipping Restrictions: At the moment, we only ship within the United States. We apologize for any inconvenience caused to our international customers, and we are actively working to expand our shipping capabilities in the future.
- Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment on our website or the courier’s website.
- Lost or Delayed Shipments: While we strive to provide a smooth shipping experience, we cannot guarantee delivery times or be held responsible for any delays caused by external factors beyond our control. In case of a lost package or significant delay, please reach out to our customer support team, and we will do our best to assist you in resolving the issue.
Returns and Refunds Policy
- Eligibility: We want you to be completely satisfied with your purchase from Kanojo Shop. If you are not satisfied or if there is a defect in the product you received, you may be eligible for a return or refund. In order to maintain the integrity of our collectable and card products, we do not accept returns on preorders, card packs, or card boxes.
- Return Window: You can initiate a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as digital downloads or personalized products, may not be eligible for returns.
- Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions. Please ensure that the item is securely packaged to prevent any damage during transit.
- Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued in the original form of payment, and you will be notified via email once the refund is initiated. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.
- Return Shipping Costs: Unless the return is due to an error on our part or a defective item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the item reaches us safely.
- Non-Returnable Items: Certain items may not be eligible for returns, such as final sale or clearance items, intimate apparel, and perishable goods. Additionally, for hygiene reasons, we cannot accept returns on items such as swimwear, earrings, or cosmetics, unless they are unopened and in their original packaging.
